 |
 |
 |
| |
|
|
Avaya Receives Award From Frost & Sullivan
 |
|
|
|
|
| |
|
Wednesday, February 08, 2012:
Avaya, a global provider of business communications and collaboration systems and services, today announced it has been awarded the 2011 Asia Pacific Contact Center Applications Inbound Systems Vendor of the Year Award from Frost & Sullivan. The Award is presented to the company that best demonstrates excellence in growth strategy and implementation, degree of innovation with products and technology, and leadership in customer value and market penetration, relative to its competitors in the Asia Pacific market.
|
|
Avaya was recognized for significantly increasing its channel presence. Specifically, Avaya was able to evolve and further develop the channel base it acquired from the acquisition of Nortel Enterprise Solutions (NES), sign-up new distributors, and create effective partner enablement tools. The company was also commended for its ability to increase market share during a period when the market as a whole grew marginally by being a strong and consistent champion of open-standards, and the effectiveness of its channel partners and developers which according to Frost & Sullivan, forms one of the strongest technology communities in the industry.
Frost & Sullivan also acknowledged Avaya for its holistic approach towards contact center solutions enabling customers to react to changing demographics, new economic realities and rapidly growing new modes of communication. Examples include Avaya Aura® Contact Center offering tools to leverage social networks as a customer service channel and vehicle to help build brand image. Also noted was workforce optimization capability providing ease in new application deployment to quickly adapt to customers’ changing business and communications needs, tighter application interaction and interoperability, scalability to all sizes of contact center environments, and the blending of inbound and outbound systems to leverage agents for revenue generation activities and to proactively manage and enhance the customer experience.
Quotes:
“Avaya continues to dominate the inbound systems segment for the Asia Pacific contact center applications market with reliable and proven technology that is the corner stone for driving customer satisfaction in the contact center. Accentuating its holistic approach towards contact center solutions, Avaya further enhanced its contact center platform that effectively optimizes customer experiences in evolving business environments. Deep understanding of customer perspective and breadth of its offerings has developed very strong relationships with customers in the region. Invigorating its strong channel network emphasizing on enablement and profitability, Avaya continues to seize opportunity in the face of intensifying competition. This is even more remarkable at a time when the vendor was forced to focus inwards with NES integration."
Krishna Baidya, Industry Manager, Asia Pacific ICT Practice, Frost & Sullivan
|
|
| |
|
|
|
|
| |
|
|
| |
|
| |
| |
| |
|
|
 |
 |
 |
 |
|
|
|
|
|
|
|
|
|
|
|
SUBSCRIBE TO EFYTIMES
Receive the latest reviews, how-tos, news & more.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Daily App Review: Klik For iPhone |
| Among all the gadgetry on display in Mission Impossible IV, perhaps the most striking was an iPhone app that could identify people who appeared on the... |
|
|
|
|
|
|
|
| |
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|