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iGATE Unveils MobileField Service Solution
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Wednesday, June 20, 2012:
iGATE, the first integrated technology and operations company providing Business Outcomes-based solutions, today announced the availability of the iGATE Mobile Field Service Solution. The solution empowers field service engineers with new mobile tools to complete a full-cycle of service calls more quickly and efficiently. It is available on BlackBerry, Apple devices like iPhone and iPad, and Android devices.
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iGATE’s Mobile Field Service Solution extends the capability of corporate systems to mobile devices in the field through its real-time connectivity with the SAP® ERP 6.0 and SAP Customer Relationship Management (SAP CRM) 7.0 applications using the SAP mobile platform. Using iGATE’s new solution, customers can automatically route service requests to a field service engineer in the correct service area. After completing the service call, the engineer can bypass lengthy paperwork delays by processing all tasks on his or her phone. Completing the service request promptly and efficiently provides senior management real-time insight into service fulfillment.
Field service engineers also can track the status of the installed base, checking past service requests, updating job statuses, issue and update inventory and spares on a real-time basis, and consult appropriate service manuals instantaneously.
Commenting on the solution, Murali Raghavan, SVP and Head, Enterprise Solutions, iGATE said, “Companies cannot allow their service functions to be slowed down by an inability to share and act on information in the field. The iGATE MobileField Service Solution allows engineers to make the right decision faster, saving the company time and money, and improving the overall level of customer service. It also enables organizations to better leverage their implementations of SAP solutions by easily extending these capabilities into the field.”
iGATE launched the solution at the SAPPHIRE® NOW conference in Orlando, Fla. The solution is now available on the SAP Store for mobile apps at http://ecohub.sap.com/store/mobility/catalog.
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