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SupportMart In Collaboration With eClique
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Monday, July 09, 2012:
SupportMart Technical Services, one of the fastest growing companies in Tech Support Industry has entered into a partnership with eClique Services, a customer service specialist based in Gurgaon. The collaboration is the first step in SupportMart’s roadmap centered on accelerated growth for the coming months; at the same time, this move will help the organization with its burgeoning business volume and share industry best practices.
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The third party tech support provider is a recognized name in the industry, delivering computer support for consumers and SMBs (Small Medium Businesses) based in the US, Canada, UK and Australia. With a customer satisfaction rate of 95% and issue resolution count of over 1 million (and counting), SupportMart is already on a fast-paced success trail, fueled by increasing demand for instant, anytime tech support.
Besides rising demand, it is their unique service delivery model that has earned SupportMart valuable brownie points: brand, warranty, and version independent tech support for computers and peripherals delivered on an online platform embodies a customer centric approach that has won mass appeal. From there, rising numbers is much of an aftereffect.
Taking their expanding business volume into account, the SupportMart management team has formulated an ambitious growth strategy which will be implemented going forward. Partnering with successful and like-minded businesses comprises the first leg of this strategy, “We were in search of a partner who shares our focus on customer centric support and targets fast track growth without compromising on end-user experience. Through this partnership with eClique, we hope to draw on the rich experience of our teams and the collective goodwill of our organizations to propel growth and deliver optimal solutions in tech support,” says Amitoz Singh, CEO (SupportMart).
The partnership will help the organizations benefit from mutual strongholds through the sharing of SupportMart’s extensive tech support knowledge base and e-Clique’s expertise in cost & time effective operational excellence. As their growth strategy unfolds in the years to come, SupportMart will continue to scale the ladder of success and provide the best in tech support services on a global scale.
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