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QAI Partners With HDI To Provide HDI Support Center Certifications In India
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Wednesday, July 18, 2012:
QAI (www.qaiglobal.com), the leading global consulting and workforce development organization, has partnered with HDI, USA, the premier certification body and largest membership association for the service and support industry to provide Support Centre Certifications in India.
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HDI Support Center Certification recognizes a support center's commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard. The HDI Support Center Certification program provides the only certification created specifically for support centers which conforms to existing international quality standards such as the European Foundation for Quality Management (EFQM).
Over the years, the technical help desk or support centre has evolved from simple call handling to business process reengineering. Global industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.
However this industry faces its own set of special challenges such as hiring, finding the appropriate help desk training, and other multiple organizational challenges. The Support Centre Certification helps alleviate these pain points to a great extent. Certification provides ample opportunity to publicize and promote the organization, boosts employee morale and goes a long way in employee retention and also helps organizations achieve competitive advantage within the industry.
QAI in partnership with HDI, offers a suite of services that provide varying degrees of assistance to support center leaders who want to find out how their operations measure up to the HDI Support Center Standard. They can thus:
-- Perform an HDI Support Center Assisted Evaluation for a deeper understanding of the standard and an accurate assessment of the support center's current state.
-- Conduct an HDI Support Center Best Practices Assessment to get a gap analysis and expert recommendations for moving forward.
-- Apply for HDI Support Center Certification to achieve the ultimate recognition for their support center's commitment to excellence
Earlier in 2009, QAI was granted exclusive rights to provide HDI service desk and technical support training within India, Sri Lanka, and Bangladesh. This partnership also allowed QAI non-exclusive rights for course delivery within Africa, Philippines, and Malaysia.
Commenting on this laudable achievement, Mr. Navyug Mohnot, CEO, QAI, said, "Achieving HDI Support Center Certification is proof of a Support Centre's dedication to quality operations, continuous improvement, strategic vision, a positive work environment, and high levels of customer service. QAI has always been at the forefront as a facilitator in bringing world class standards and frameworks to India and this partnership with HDI furthers and strengthens this cause."
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