EFY Times  
Saturday, May 23, 2015

 
GO
 
 

“Cloud And Hybrid Hosting Are The Way To Go!”
 
Home >> Infotech >> Interviews
 
“Cloud And Hybrid Hosting Are The Way To Go!”  
 
Diksha P Gupta from Open Source For You spoke to Anil Chandaliya, chief network administrator, ESDS, about how customers can play safe while dealing with data centres. Excerpts:   
Rate this news:  (2 Votes)
Saturday, November 23, 2013 Struggling with the complexities in the SLA (Service Level Agreement) of a data centre service provider? Well, here’s some help. Today, when the cloud is the biggest phenomenon, it is important for IT admins to know what they are entitled to before inking an SLA. Diksha P Gupta from Open Source For You spoke to Anil Chandaliya, chief network administrator, ESDS, about how customers can play safe while dealing with data centres. Excerpts:

Q: In the data centre business, what are the latest trends, particularly with respect to SMBs?

If you talk about SMBs, there are many companies trying to get on the cloud. They are curious about it. There are generally two kinds of customers: the first type are the SMBs that have their own IT teams and their decision maker is the IT manager, while in the second model, the SMBs have consultants. If they resort to consultants, the firms tend to follow their advice and consultants generally don’t prefer the cloud or keeping the data in data centres. They still prefer keeping data within their premises because of certain inhibitions about storing data out of the office premises. The customers who have in-house IT managers are ready to take on different challenges and risks. They are IT savvy guys.

In the days to come, the adoption of the Cloud will surely increase. Also, hybrid hosting is one concept that is going to be a lot more prevalent for SMBs in times to come. In the case of hybrid hosting, there are many government organisations and enterprises that have already invested in on-premise data centres. Such organisations are trying to get on to the cloud because now they have realised that they get many advantages with it. One of the main reasons is that they have a lot of server resources that are unutilised. In which case, the cloud becomes a great solution. A hybrid cloud can meet their dynamic requirements and it can save them money as well. It allows them to have in-house virtualisation and whenever required, they can connect to a public cloud and draw resources from there. This scaling can be done for the time being, where they have to pay only for the resources they use. They can scale down after their requirements are met.





Q: Please share some details about the hybrid cloud and how secure it is.

IT admins are still not entirely convinced about the public cloud scenario, which is why hybrid clouds are coming into the picture. For example, in a bank set-up that has its database in its own premises, the bank may be using 10 different applications and putting load on application servers. What they can do, while keeping the data inside their premises, is to leverage the infrastructure of a third party data centre. So, on runtime, the data centre can offer the bank 10 virtual machines, which can be leveraged upon for a particular period, while keeping their data with themselves. In this way, the issues related to security are resolved easily, while they are leveraging the advantages of the public cloud. They are saved from increasing their infrastructure capacity, which would remain unutilised after some time. I think the hybrid cloud is here to stay.

Regarding the security aspects of a hybrid cloud, in the case of enterprise customers, we always have secure connectivity like Multiprotocol Label Switching (MPLS) or point-to-point connectivity. MPLS is basically a VPN between the network on the customers’ premises and commercial data centre. So all the communication that will happen between the customers’existing system, their database and the system they are getting from commercial data centre will be secure.

Q: What should an SMB look at before getting on a hybrid cloud?

Nowadays, it is not just about the service that the data centres provide; it is about the complete solution that they offer. So, before one chooses a cloud service provider, do ensure that what you’re signing on for is beyond the normal service offering and is a solution-based model.

The first thing that anyone should look at is a true pay-per-consume model. Users should have the flexibility to create a virtual machine for required time period and within that too have the flexibility to pay only for the actual resources being used out of the allocated resources. If you don’t use your virtual machine at night, you should not be charged for that period.
Second, along with the virtual machine, customers get a panel on which they can view how much RAM they use, as well as their utilisation of bandwidth and CPU. If a data centre’s system is dynamic, it will assess the periods of maximum load automatically and scale the resources, including RAM and CPU, on need basis without any human intervention.

Most importantly, customers should consider high availability. Ultimately, even if my virtual machine or server is running, but if my applications like the HTTP service, email service or Web service, are down, then the arrangement is of no use. So the uptime of applications is also very important.
The security of a cloud is a major concern for IT admins; so one should understand what security parameters have been met by the cloud service provider. Also, one should assess the quality of services being delivered. There should be a dedicated account manager for every enterprise customer. There should also be a proper SLA in place, because each of our customers will have their own customers and the account manager should help them immediately.

Q: What should one be looking for in the SLA?

The situation is such that whenever an SLA is put in place, everyone wants to be on the safe side. One major factor that should be kept in mind is the difference between the response time and the resolution time. Generally, in an SLA, the data centres talk about the response time and not the resolution time. Response time is when I call the data centre’s call centre and inform them about my issue, and they agree to get back to you in the stipulated time. Even if they get back within the said time, but they resolve the issue much later, it is a concern. They may keep you updated about the issue or keep responding in one way or the other, but will that resolve the issue? Most probably not. So customers should check what the resolution time mentioned in the SLA is and against that, what is the remedy agreed upon if they do not resolve the issue within the said time. The remedy is basically the penalty for not living up to the SLA and covering the losses that the customer may have faced due to a break in the services.

Yet another point that the customer should clarify is the definition of ‘downtime’ or ‘service outage’. If there is downtime, the customer may end up losing revenue but the data centre authorities may say that the service outage is not from their end. Both the parties need to agree that when the application is down, it should be considered as ‘service outage’. For the customer, the important part is the functioning of the application, while for the data centre, everything is restricted to the server and service. So, both customer and service provider should be on the same page.

Proactiveness from the customers is also required. They should look at all the points in the SLA and clearly understand them before getting into any agreement.



Print Email Post Comment 
(Total Views: 8763)
 
Share

 
 
Infotech News
   
Your Misplaced Phone Is Just A Whistle Away By Nine Hertz
Cyanogen To Come Up With An Office In India!
Prime Focus Technologies Secures Apple iTunes Certification For Direct Content Delivery
Protecode Releases The Breakdown Of A Typical Software Portfolio
Developments In Indian SMT Industry
 
 
 
     
     
     
     
     
     
Most popular
 

Daily

Next Generation Cloud Study Reveals Vast Majority Of I.T. Leaders Concerned With Security And Privacy Of Data For Cloud Implementations
EdX Joins Hands With Qualcomm To Build The Next Generation Mobile Learning Experience
SIGFOX: A New Wireless Network In The Czech Republic
Taiwan No.1 LED Brand, EVERLIGHT LIGHTING Exhibits Diversified LED Lighting Fixtures At LED Expo Thailand 2015
Panasonic Brings Toughpad FZ-E1, FZ-X1 And ToughBook Range In India!
Android 5.1.1 Update For Smartwatches Arrive!
EVERLIGHT Showcases Comprehensive Product Portfolios At LED Expo Thailand 2015
Deloitte Consulting LLP Selects Dimension Data Cloud To Deliver Business Transformation
Google To Launch Photo Service App
Confianza Celebrates The Success Of The BFSI India Conclave Along With Partners Xerox, Check Point, CtrlS, Cigniti And F5 Networks
 
   

Weekly

Microsoft Unveils Windows 10 Preview For Phones
Microsoft To Make Bing Search Engine Mobile-Friendly
Apple HomeKit Devices To Go On Sale Next Month
Amazon Introduces A New Advertising Platform For Mobile App Developers
Google Releases New Gmail Login Screen For Users
Piyush Goyal Inaugurates New Solar Passive Building Of The National Institute Of Solar Energy
New HP Security Offerings Focus On Securing Interactions Between Users, Applications And Data
NIELIT To Train 55 Lakh Students, Lays Foundation Stone For Headquarters At Dwarka
QLogic And Cavium Collaborate To Deliver Accelerated Performance For Enterprise And Cloud Storage Applications
Now Shop With Google’s ‘Buy Now’ Feature
5G: The Future Of Mobile Communications
Barnes & Noble Announces Amazing New Low Prices On The Samsung Galaxy Tab 4 NOOK Just In Time For Graduation And Father’s Day
Google Unveils New Chrome Devices In India
Mouser Launches Enhanced Open Source Hardware Technology Site
ReGlobe Is The Exclusive Buy-Back Partner For India’s Top E-Commerce Websites: Amazon, SnapDeal, eBay And Infibeam
Amazon Appstore Offers 38 Paid Apps For Free
 
   

Overall

Features
5 Rules To Ensure Proper Programming Style
Here are some of the best rules that help you in attaining a better programming style....
Key Rules To Build A Great Tech Team
Making IT work in any organisation is about making human connections. Here's how you can do it....
6 Best Code Editors For Realtime Collaboration
Here is the compiled list of 6 Best Code Editors for Real Time Collaboration....
Top 10 Most Expensive Gadgets In The World
Here are top 10 gadgets made for super-rich people in the world...
7 Things To Do After Buying New iPhone
Bought a new iPhone? Here are 7 things you need to do right away...
8 Gadgets To Make Your Smartphone Even Smarter!
Check out these 8 cool gadgets that will make your smartphone smarter...
10 Must Have Google Chrome Apps
Install these Chrome extension apps to boost your work productivity...
Top 6 Octa-Core Android Phones Under Rs 10,000/-
Here is the list of best 6 super-fast Android phones you can buy under Rs 10,000/-...
6 Qualities That Can Help You Achieve Happiness
Here are 6 qualities that you can incorporate in life to find the greater happiness....
Top 10 Frequently Asked SQL Query Interview Questions
Here are 10 frequently asked SQL interview questions and answers that can help you crack the interview....
8 Best Alternatives To Bootstrap
Boostrap is used by many web developers out there. If you are looking for some innovative alternative to Bootstrap. Here is the list of 8 best options...
8 Tech Companies You Didn't Know You Use Everyday!
You may not have heard the names of following tech companies but, you use their product and services in daily life through your favorite app....
Top 8 PHP Libraries For Developers
Here is the list of best PHP libraries for web developers and programmers...
3 Successes And 3 Failures Of Microsoft
Microsoft has seen many triumphs and failures. Here are top 3 successes and 3 failures in company's 40 year journey....
Top 8 Most Expensive Smartphones In India
Ever wondered about the most expensive smartphones available in India? Here is the list of luxury smartphones...
 
  View All
Dialogue
 
“One Day The End User Can Open Up A Used Battery, And Use What’s Inside As Barbecue Sauce”
Of course that is not something currently possible, but what B&B Batteries does have are some secret recipes for their very specialised battery design...
We Wish To Procure All The LED Components Within India: Avni Energy
G. Gururaja, director, Avni Energy Solutions Pvt Ltd, shares his views about the expanding LED industry in the Indian market and the company's plans i...
We Have Registered 50 Per Cent Growth In The Last Two Years: Arihant Lighting
Apart from LEDs, Arihant is associated with the promotion of renewable energy in India and therefore, manufactures various energy saving products....
“Elcom Plans To Build A New State Of The Art R&D And Manufacturing Unit In Maharashtra", Reveals MD Girish V Vaze
Starting out as a small business to cater to the industry’s need for import substitutes, Elcom International has grown to be a leader in the field of ...
Delta Magnets Ltd To Enter Into JV With Chinese Company!
The company had partnered with TDK Japan for technology transfer to manufacture magnets in India....
   
  View All
Videos
 
First Look: LG Optimus G
The phone sports a high-end display and comes powered by a powerful processor. ...
Create QR-Codes For Free
TEC-IT releases the freeware QR-Code Studio to provide a quick and convenient way of QR code creation for every application scenario....
DoT Secretary Shares Plans For Growth Of Telecom Sector
M.F. Farooqui has recently taken charge as secretary, Department of Telecom....
Hands-On: Sony Xperia Z
Xperia Z is Sony's first entrant model in the big-screen smartphone category. ...
Hands On: Videocon A30 Smartphone
Videocon, the consumer electronics company which is known for its refrigerators, washing machine and air-conditioner has unveiled its Android-based sm...
   
View All
   
 
IFA 2014
 
IFA 2014: LG Launches 34-Inches Curved Monitor
The company is yet to confirm price and availability of the device....
IFA 2014: Intel Launches First Core M Range Of Processors
This range of processors is tailor-made for 2-in-1 devices which include a tablet and a laptop....
MWC 2014: Tablet Lets People Feel Textures On Its Screen
Now feel what you see on your tablet, by way of ultrasonic waves....
MWC 2014: 4K Android Tablet Games To Kill Consoles, iPad
Tablet makers like Samsung want to beat the iPad by making 4K tabs. ...
MWC 2014: This Vodafone Backpack Helps Get Network In Disaster Situations
Two engineers of Vodafone New Zealand displayed the "mini" mobile network by Vodafone substructure in a backpack. ...
MWC 2014: Wilocity Chipset To Bring 'Lightening' Speed To Mobile Phones
Wilocity has developed a WiGig chipset for mobile phones that will bring lightning-fast wireless capability ...
MWC 2014: Samsung Introduces Octacore, Hexacore Chipsets
The Korean giant, Samsung unveiled two new octacore and hexacore chipsets at MWC 2014, in Barcelona. The company previously used Exynos 5 Octa 5410 ch...
   
View All
   
 
Events
 
19th Consumer Electronic Imaging Fair To Be Held On ...

View All
   
   
 
 

home archives contact us advertise with us
           
Magazines Portals Directories Events News Verticals Educational Institute  
Electronics for You
Open Source for You
Electronics Bazaar
electronicsforu.com
efytimes.com
opensourceforu.com
electronicsb2b.com
Electronics Annual Guide
EFY EXPO INDIA
EFY EXPO WEST
ELECTRONICS ROCKS
EFY Awards
OSIDAYS Expo
Electronics
Infotech
Linux & Open Source
Consumer Electronics
Science & Technology
BPO
EFY Techcenter

Educational Kits
Kitsnspares.com  
 
 
© Copyright 2015 EFY Enterprises Pvt. Ltd.
All rights reserved. Reproduction in whole or in part in any form or medium without written permission is prohibited.
Usage of the content from the web site is subject to Terms and Conditions